Primary Role

Support the operations and functional areas by managing projects that support investment, growth, operational excellence and continuous improvement.

Key Accountabilities

• Proactively build and maintain strong large customer and bulk sales relationships; maintain consistent communication, manage customer needs and expectations by meeting project timelines
• Prepares correspondence/provides information for distribution and/or presentation to other agencies, municipal departments, general public, special interest groups, property owners, contractors and consultants.
• Manage relationships with assigned areas of the company for the purpose of driving continuous improvement and delivering projects.
• Support activities at all stages of new acquisitions and bulk sales opportunities including relationship building, research, review of proposals, contract development, polling, due diligence, public communication, asset control development, customer integration and other related activities which may include after hours work.
• Work with operations functional groups to review and report on external and internal compliance, identify opportunities for improvement and deliver related projects. 
• Work with assigned business areas to identify opportunities, prioritize, select/assign and execute projects to successful completion by working with management and project teams.
• Use critical thinking methods to demonstrate opportunity and execute for continuous improvement.
• Lead project teams and manage performance in a matrix organization.
• Perform complex data analysis, gather data through SAP/BI and develop process controls through analytics and statistical methods.
• Ensuring that appropriate Safety Management systems are established and implemented for all projects.
• Lead and support culture improvement related projects and activities. 

Knowledge/Skills

• Thorough knowledge of Microsoft Office 365 and SAP. Strong Microsoft Excel spreadsheet creation and analytics. 
• Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities). A strong sense of organizational awareness and schedule, ability, resourcefulness, foresight and initiative to self-direct and prioritize a large number of often non-sequential tasks on multiple concurrent projects. Project planning skills: Good verbal and written communication skills (e.g. , presentation, listening, report writing).
• Business systems literacy. Competent in the creation and use of word processing, spreadsheets, presentations, flow-charting, project scheduling. SAP experience preferred.
• Financial management skill including budget management, business modeling, and basic accounting knowledge.
• Thorough knowledge and use of office productivity tools including MS Office 365 Enterprise systems knowledge, SAP preferred, Statistical package experience (Minitab, SAS, SPSS or similar).
• General knowledge of operations and customer billing practices, project management and construction management practices, and contract.

Experience/Education

• Four year undergraduate degree preferred or related business operations experience.
• 3 years or greater practical business experience in functional or operational role with regulated utility or comparable business organization.

Certifications & Licenses

• Technical, project management, operator certifications and/or licenses are a plus.

Travel Requirements

• 20% but will vary depending on the project demands.

Work Environment

• Typical office environment but will vary based upon project demands. Field visits to support project delivery as needed. 

Competencies